PRIVACY POLICY

Last updated: April 22, 2026

1. INFORMATION WE COLLECT

Ironline Response LLC ("Ironline," "we," "us," or "our") collects personal information that you voluntarily provide when you request a demo, subscribe to our services, or contact us directly. This includes:

  • · Name, email address, phone number, and business name
  • · Industry/vertical information
  • · Communication preferences
  • · Information provided during conversations with our AI system

We also automatically collect certain technical information when you visit our website, including IP address, browser type, pages viewed, and referring URL.

2. HOW WE USE YOUR INFORMATION

We use collected information to:

  • · Provide, operate, and improve our revenue recovery services
  • · Communicate with you about your account, demos, and service updates
  • · Send SMS/MMS messages related to your pilot setup and service (with consent)
  • · Analyze usage patterns to improve our platform
  • · Comply with legal obligations

3. SMS/MMS MESSAGING

By providing your phone number and submitting a demo request, you consent to receive SMS/MMS messages from Ironline Response LLC. Message frequency varies based on your service tier and active conversations. Message and data rates may apply. Reply STOP to any message to opt out. Reply HELP for assistance.

No mobile information will be shared with third parties for marketing or promotional purposes.

4. DATA SHARING

We do not sell your personal information. We may share data with:

  • · Service providers who assist in operating our platform (cloud hosting, SMS delivery, payment processing)
  • · Professional advisors (legal, accounting)
  • · Law enforcement when required by law

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. HIPAA COMPLIANCE

For healthcare vertical clients operating in HIPAA mode, Ironline Response implements additional safeguards including encrypted communications, restricted data access, and compliance with the Health Insurance Portability and Accountability Act. No Protected Health Information (PHI) is included in SMS messages.

6. DATA RETENTION

We retain your personal information for as long as your account is active or as needed to provide services. Conversation data is retained for analytics and compliance purposes. You may request deletion of your data at any time by contacting us at david@ironlineresponse.com.

7. SECURITY

We implement industry standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your data.

8. YOUR RIGHTS

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, contact us at david@ironlineresponse.com.

9. CONTACT

Ironline Response LLC
Plymouth, MN
david@ironlineresponse.com